"Woolcott research provided excellent end-to-end service throughout our year-long multi-mode customer engagement program. Our customers and our staff found the deliberative forums in particular, expertly moderated by Woolcott, to be a rewarding exercise, with one session ending in the first ever vote of thanks from the participants that I've experienced in a 20 year research career! Woolcott's expertise in managing complex material and time critical reporting shone through and the insights delivered are a treasure trove that we will continue to mine in the years to come."
Peter Lemon, Customer Intelligence Manager, Customer, Strategy and Regulation
"The process being conducted by Woolcott is one of the very few examples of consumer engagement that I have seen that genuinely provides the opportunity for deliberation, which in turn will give excellent input to Essential Energy, in this case, on some of the more complex questions. Their recruitment process for deliberative forums is also extremely effective. Garnering people from a range of perspectives, and keeping participants actively engaged over 2 four hour sessions."
Mark Henley, Manager Advocacy
"I would be happy to attend more council based activities if they were more like this, in fact I think most of the residents would be! I found the people in my group to be truly community spirited people and I found the way the meeting was conducted made sure it remained relaxed and informative. I have most certainly been inspired to pay more attention to my community and look forward to seeing the outcomes from the forum! Congratulations to Woolcott and Randwick Council for a job well done."
Randwick Council forum participant
"The City of Sydney engaged Woolcott Research to facilitate a series of consultation events with the cultural and creative sectors in support of the development of the City's Cultural Policy. Their skills in facilitation and the subsequent collation and interpretation of the consultation feedback has already provided us with a sound platform from which to develop our policy further."
Kate Murray, Senior Manager Culture
City of Sydney
"I am writing to congratulate and thank you and your Woolcott Research team for delivery of the highly successful Deliberative Engagement project as part of our Community Strategic Plan development. Your team provided the perfect facilitation for our Community forum, which has manifested in invaluable feedback, personal perspectives and most of all genuine ownership of the outcomes from our residents. I look forward to working with you again on future projects involving community engagement."
Paul Woods, General Manager
Kogarah City Council
Essential Energy places customers and stakeholders at the centre of everything we do. The business commissioned Woolcott Research in May 2017 to deliver a complex program of customer engagement forums embracing broad customer demographics, diverse economies and a challenging State-wide geography in a relatively short timeframe. The forums were a great success, gaining a high level of engagement and consistently positive feedback from participants and key internal and external stakeholders in attendance, including industry regulators and national customer advocacy groups. Ian Woolcott brings a highly professional and engaging presentation style and is well supported by a team of impressively credentialed facilitators who remained energetic and passionate about the topic throughout. At all times, Essential Energy was made to feel like Woolcott's primary client and the business would have no hesitation in engaging Woolcott for similar projects in future.
John Cleland, Chief Executive Officer