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EXPERIENCE

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20 customer forums, online surveys, groups and depth interviews spanning a diverse range of customers (LOTE, financial hardship, SMEs, large customers and customer council).CLICK ON VIDEO
Three ‘City Deliberate’ community engagement forums across Greater
Sydney to gain feedback regarding the plan for greater Sydney
A series of deliberative forums, groups, surveys with residential, small business and opinion leaders regarding the regulatory reset as well as deep dives on areas such as solar enablement and ‘future’ networks.
15 community engagement forums amongst regional and rural NSW customers, including specially tailored communications development. CLICK ON VIDEO
RACP engaged with its members (specialist doctors) in a series of forums regarding the highly contentious issue of medical assistance in dying (euthanasia).
Two rounds of 4 community forums were conducted to input
the Water for Life plan for SE Queensland’s water for the future. CLICK ON VIDEO
Service NSW conducted a major digital drivers licence trial with drivers across Dubbo and Sydney’s eastern beaches utlising on line surveys, intercept interviews at trial events (Police RBTs, On-Premise licence checks), and feedback from Police, licenced premises and other potential licence/ID checkers.CLICK ON VIDEO
NSW Government: We brought together a diverse group
of stakeholders to review, discuss and decide on the
content of the NSW BikePlan
We have been assisting KinCare with the refinement and ongoing tracking of in-home services since 2015. This has involved development of customer journey maps, an exploration of new value packs (bundled services) and on-going NPS and brand tracking.
City of Sydney: A series of forums held amongst
stakeholders in the arts and creative industries to help
develop a cultural policy for Sydney
Department of Education: 36 forums held across the
country as a part of the review of the National Quality
Framework for Early Childhood Education and Care
Sebelco: A local community deliberative forum to help
residents of North Stradbroke Island manage the
community benefits from sand mining.